Terms & Conditions

TERMS AND CONDITIONS OF SERVICE

These Terms and Conditions (the "Terms") apply to all coaching, supervision, speaking, and training services provided by Georgina Woudstra trading as georginawoudstra.com (the "Coach", "We", "Us").

By booking, contracting, or signing a statement of work for any Services, you (the "Client", "You") agree to be bound by these Terms to the exclusion of any other conditions.

1. DEFINITIONS AND INTERPRETATION

  • Client / Participant: The individual, corporate entity, or company booking the Services.

  • Services: Executive coaching, team coaching, supervision sessions, workshops, retreats, training programmes, or speaking engagements.

  • Retainer Engagement: A corporate coaching or consulting agreement delivered over a set period and billed on a rolling basis.

  • Agreement: The specific proposal, contract, booking confirmation, or Statement of Work (SOW) that outlines the scope of work for a project.

  • Commencement Date: The date on which the Coach confirms acceptance of the booking or contract in writing.

2. SERVICES AND BASIS OF AGREEMENT

  • Scope: The specific scope, dates, fees, and delivery format (virtual or in-person) of the Services will be confirmed via an individual Agreement.

  • Bespoke Nature: Coaching, supervision, and speaking are collaborative processes. Results depend on mutual commitment; the Coach does not guarantee specific commercial or personal outcomes.

  • Modifications: The Coach reserves the right to make minor adjustments to Programme modules, agendas, or materials to ensure high quality or comply with unexpected safety/legal requirements.

3. FEES, BILLING, AND PURCHASE ORDERS

  • Retainer Billing: For standard retained engagements, fees are billed quarterly in advance. Payment must be cleared in full before the start of the relevant quarter.

  • Purchase Orders (POs): Where the Client requires a Purchase Order to process invoices, the valid PO must be raised, approved, and provided to the Coach before the engagement commences.

  • Payment Terms: Standard payment terms are strictly 30 days from the invoice date, or prior to the start of the quarter/service, whichever is earlier.

  • Taxes: All fees are exclusive of VAT (or applicable local sales taxes) unless explicitly stated otherwise.

  • Contractual Liability: The entity or individual who signs the booking confirmation, proposal, or statement of work accepts full financial liability for the payment of all Charges.

  • Late Payment: We reserve the right to immediately suspend all Services, coaching sessions, or event preparation if invoices are overdue or if a required PO has not been provided. Interest on late payments will be charged at 8% per annum above the Bank of England base rate.

  • Expenses: For in-person Services, any venue hire, catering, residential costs, or travel expenses are additional to the service fees unless expressly explicitly included in writing in the Agreement.

4. RETAINER EXPIRY & ALLOCATION

  • Quarterly Use: Unless explicitly agreed otherwise in the individual Agreement, all coaching or supervision sessions allocated to a specific quarter must be utilised within that quarter.

  • No Rollover: Unused sessions or hours do not roll over to the next quarter and are non-refundable, ensuring the Coach's dedicated availability is respected.

5. CANCELLATION, RESCHEDULING, AND TRANSFERS

  • Agreed Terms: The specific cancellation, rescheduling, postponement, and transfer policies for each engagement including timelines, notice periods, and applicable fees will be set out and agreed upon within the individual contract, email or Statement of Work at the outset.

  • Binding Effect: The specific policies detailed in the individual Agreement shall take precedence over any general terms. Once agreed, those specific terms are strictly binding on both parties.

6. COACH CANCELLATION & FORCE MAJEURE

  • Alternative Dates: In theunlikely event that the Coach must cancel a session, module, or engagement due to illness or force majeure, an alternative date will be offered.

  • Liability Cap: If a mutually agreeable alternative cannot be found for a completely cancelled Event, a full refund of that specific event fee will be issued. The Coach is not liable for any secondary travel, accommodation, or consequential losses.

  • Force Majeure: Neither party shall be liable for any delay or failure to perform its obligations if the delay or failure results from events or circumstances outside their reasonable control (including but not limited to illness, technological outages, industrial action, or acts of God). In such cases, the affected party is entitled to a reasonable extension of time to perform their obligations.

7. INTELLECTUAL PROPERTY

  • Ownership: The Coach retains ownership of all intellectual property rights, materials, frameworks, toolkits, worksheets, and presentations utilised or distributed during the Services.

  • Usage License: The Client is granted a personal, non-exclusive, non-transferable license to use the materials for their own personal or internal professional development. Materials must not be copied, modified, resold, or distributed to third parties without express written consent.

8. CONFIDENTIALITY AND DATA PROTECTION

  • Professional Standards: The Coach adheres to professional coaching and supervision ethical codes. All personal and business information disclosed during sessions will be treated as strictly confidential.

  • Exceptions: Confidentiality does not apply if there is a clear risk of serious harm to yourself or others, or if disclosure is required by law.

  • Privacy Policy: We collect and process personal data in accordance with our Privacy Policy, which can be viewed at [Insert URL to Georgina's Privacy Policy].

9. INSURANCE

  • Coverage: The Coach maintains professional indemnity and public liability insurance appropriate to the nature of the Services provided.

  • Proof of Cover: Evidence of current insurance coverage can be provided to corporate clients upon reasonable written request.

10. FEEDBACK AND COMPLAINTS

  • Resolution: We are committed to providing a high-quality, professional experience. If you are dissatisfied with any aspect of the Services, please raise this directly with Georgina Woudstra in writing so we can work together to resolve the matter constructively.

  • Professional Bodies: In the unlikely event that a dispute cannot be resolved directly, clients may refer to the ethical codes and complaints procedures of the professional coaching bodies to which the Coach is affiliated.

11. LIABILITY, STATUS, AND JURISDICTION

  • Independent Status: The Coach acts as an independent contractor. Nothing in these Terms or any individual Agreement shall create a relationship of employer and employee, agency, or partnership between the Coach and the Client or any individual Participant.

  • Limitation: The Coach's total liability under or in connection with the Contract, whether in contract, tort (including negligence), or otherwise, shall be limited to the total fees paid by the Client for the specific Service giving rise to the claim.

  • Governing Law: These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.